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Consultant LC 2147
An experienced public sector specialist whose clients have included several NHS
Trusts, Local Authorities, and Police Forces.
Recent projects include:
Restoring a NHS Trust to sound financial footing, and as lead Contracts Director increased income by over
50% from £11m to £16m while cutting overheads by some £½m. Reorganised the 12-strong Finance Department to create a
coherent and customer-focused Unit. Introduced cost-effective technology throughout the Trust; project-managed the
implementation of new accountancy and personnel and payroll packages, and led the acquisition process for a Trust-wide
Information System via 8 staff. Chaired the NHS Community Strategy and Systems Implementation Group and sat on its Regional
Policy and Strategy Group.
Represented a Community Trust during the transfer of two internal computer centres to private sector management.
Administered a Trust's Headquarters Building and acted as Company Secretary.
Worked with a Local Authority to create one of the country's first joint medical stores to improve efficiency and customer
care.
Implemented a business process re-engineering project to maximise and where appropriate augment finance systems for a police
force.
Conducted research into the provision of health promotion through local pharmacies for a pharmaceutical committee.
Worked for a national government advisor to the Ministry of Finance to deploy budgetary systems to monitor and control E.U.
grants.
Advised a NHS Trust advisor on tendering for the takeover of a rival NHS Trust.
Advisor to a group of international banks on how to best use the internet to market their services.
Advisor to a police force on best use of existing financial and IT systems to meet the requirements of ‘What Price
Policing’
Acted as Quality Assurance to a health authority on their financial returns to
central government.
Most Senior Position Held: Director of Finance and Information
CPFA, MBCS, C.Eng., Eur. Ing.
Consultant LC 131251
A highly motivated individual, who has operated at both senior management level
where a high degree of self-motivation was required, and as a departmental manager handling the day to day responsibilities
of over 30 staff. Excellent communications skills and a thorough technical knowledge of current IT and Telecommunications,
able to reduce technical issues into simple language so that effective management decisions can be made. Experienced in
project management, business systems, corporate and line management and has handled several multi million pound budgets. A
hands-on person that seeks to utilise to the full, Information Technology, Systems and Business Management skills.
Major projects include:
Consolidation of 52 operating business unit’s data networks into a single integrated fibre based network providing all
services (Internet/Intranet, International). Costs reduced from £1.6m p.a. to £0.9m p.a. with an 8-fold increase in
bandwidth.
Procurement rationalisation reducing the number of IT suppliers the company dealt with from 42 to 8, including a one stop
shop service level understanding, which provided in excess of 80% of the units needs for PC supply, service, support and
delivery.
UK Project Manager over seeing the implementation of Lotus Notes globally, in 60 countries with 65,000 users, replacing 14
differing systems in the process.
Consolidated the diverse and autonomous activity of a clients various UK business units, and targeted this activity strategically, providing savings in excess of £6m p.a. to the
units. Coordinated the implementation of SAP in 12 centres supplying all UK Business units.
Most Senior Position Held: Corporate IT Manager (UK)
Budget £10m
Consultant LC 2647
A logistics professional with extensive senior level strategic and management
experience in all aspects of operations, distribution, customer service and business development. Results-driven and client
focused with a proven record in managing complex and dynamic logistics operations. Extensive experience in developing and
managing multi-site supply, warehousing and distribution operations in high volume, time critical environments. Expertise in
implementing and driving radical and continual organisational and cultural change programmes delivering significantly
improved business performance. Expertise in developing and implementing B2B and B2C supply strategies. An experienced
man-manager skilled in developing and motivating multi-disciplinary teams to deliver results. Full P&L competency with
Board level experience, skilled in formulating business strategies and corporate business plans and managing multi-million
pound operating budgets
Recent projects include:
Spearheaded a major Change Management initiative encompassing all areas of Logistics; re-organised management
infrastructures; implemented improved inter-departmental systems and processes; introduced B2B and B2C supply philosophy;
delivered operational efficiencies resulting in a resource reduction of 15% and a reduction in financial overheads of 18%;
on target to increase savings to 20% and 25% respectively in the next 12 months.
Through a Continuous Process Improvement Program delivered enhanced service levels and cost efficiencies reducing delivery
lead time by 60%; eliminated substantial order backlogs.
Devised and implemented system driven activity flow-lines across all areas of a distribution centre resulting in greater
throughput capacity (+15%).
Led a company-wide Investors In People and ‘Customer First’ service improvement initiatives; and promoted Customer
Relationship Management in order to generate and develop further business opportunities
Designed, planned and project managed single / multi-user warehousing and distribution network; condensed multiple
warehouses (x3) into a single facility supported by minimal 3rd party contracted space; reduced previously dispersed /
diluted resources.
Most Senior Position Held: Logistics Director
40 Staff
Member of the Institute of Logistics and Transport
Consultant LC 152131
An operations professional with extensive experience within the highly competitive
services industry. Equally comfortable dealing with hands on operational issues or senior level strategic planning. An
excellent man manager who has a thorough understanding of how to motivate individuals and teams during periods of growth and
rationalisation. A specialist in the design and implementation of a wide portfolio of Service products from Helpdesk Support
to full Facilities Management.
Significant projects:
Splitting a service business into three distinct products, Field Maintenance, Site Services, Remote Monitoring. Creating
greater focus and improving skill sets in each area.
BPR (Business Process Re-engineering) study that led to the implementation of outsourcing of repairs to specialist
repair agents.
Created a study and implementation of Just In Time supply of parts with two major suppliers.
Re-engineering of a Help Desk.
Most Senior Position Held: Operations Director
Budget £10m Staff 165
Consultant LC 1459
A senior executive with strong general management skills and customer focus,
developed in international companies. Skilled in developing corporate strategy and leading change and rapid growth in
customer facing operations.
Recent projects include:
Developing a strategy and implementation plans focused on commercial and retail business lines growth – premium c£25m.
Outsourced retail lines business.
Managed detailed review of UK and Ireland client branches resulting in realignment and development of best practice.
Business integration of two businesses in the healthcare insurance market.
Strategic reviews of the healthcare international and travel businesses.
Design, development and implementation of staff modelling and KPIs (Key Performance Indicators), leading to superior
performance and service for 400,000 customers – increasing retention rates to >90%
Most Senior Position Held: Managing Director
BSc (hons) DipM MCIM
Consultant LC 1156
An experienced professional having worked across a variety of disciplines. With
over 18 years experience with technical, managerial and business skills. Experienced in programme management having
implemented numerous strategies for various companies.
Recent projects implemented in the last few years have been in the IT sector and involved migrations to new IT
environments, also skilled in the implementation of remote management systems and the introduction of Call Centre
technologies. Managerial experience has been gained by having the responsibility of implementing new organisations to
address emerging markets for numerous companies. This managerial experience is supported by attendance on courses in all
aspects of management including: senior executive development; strategy and change management; financial management;
information management; leadership; human resources management; interpersonal skills; programme management; consultancy
skills. European experience gained through a number of Pan-European contracts including as Programme Director for a £30m a
year service contract for a Times Top 100 company. In this role the consultant was responsible for ensuring a uniformed
approach was provided across 10 countries. In addition experience was gained as the Service Manager responsible for service
delivery to the American Airforce based in Germany and the UK.
‘’I believe two key areas necessary for the success in any strategy
are the identification and
management of all risks and the introduction of the right organisation’’
Most Senior Position Held: Enterprise Divisional Manager
Budget £70m Staff 700
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Consultant LC 8459
Experienced senior manager with strong operational and commercial background.
Managed help desks, infrastructure support teams, response teams and dedicated support personnel from an operational and
commercial responsibility. Experienced in people management, P& L management, operational management and business
development. Experienced at managing and working within large corporate business, manufacturing, finance and retail in
particular (Times top 100), government and quasi government establishments.
Recent projects include:
Call management software implementation, which required business analysis and Business Process Re-engineering (BPR) prior to
implementation.
Designed and implemented a technical training scheme leading to services accreditation in the format of a ‘training
club’. This training club for 250 technical staff had as its basis shared ownership of technical development by the
employee and the company. Requiring the employee to work under their own initiative outside of working hours in return for
the company financing and matching the out of hours worked with formal class room based training.
Proposed, designed and implemented a remote network monitoring facility generating a business revenue stream.
European experience was gained from a number of pan-European systems rollouts, which involved, defining, resourcing and
managing the implementations.
Most Senior Position Held: Group Technical Services Manager
Budget £10m Staff 250
Consultant LC 4548
A versatile manager with highly developed communication and organisational skills
and a proven track record for service delivery in a variety of technical environments in the UK and Europe. Ability to
foster strong personal and working relationships with clients, suppliers and colleagues.
Significant projects:
Transitioned a major UK corporate in-house services business into one of the largest European IT facilities management
companies, following the outsourcing of the corporate IT function.
Managed a services support team of 16 staff, providing 1st and 2nd line technical support to 950
Client users, within pre-defined SLA’s (Service Level Agreement). Was responsible for financial and budgetary control,
procurement, asset management, disaster recovery, and business continuity planning.
Developed plans and processes that improved help desk and support team productivity against a background of growing
equipment and User base, leading to a reduction in operating and support costs of around 35%.
Created a ‘Service Improvement Plan’ to establish methodologies for continuous improvement, the concept of which was
adopted by other Lines of Service within the business.
Developed a strategy and process, which greatly improved the reliability of IT asset management (data, metrics and
process), by the introduction of bar coding technology. This led to significantly more accurate client billing data and more
timely service cost recovery, resulting in improved revenue streams.
Developed and implemented group business continuity plans and facilitated the production of testing strategies for
individual business units, enabling business continuity testing at remote sites.
Most Senior Position Held: IT Manager
Budget £1m Staff 35
Consultant LC 27356
An effective and forward thinking business manager with a high degree of
commercial awareness and a significant record of achievements in industry achieved over the last 19 years. A significant
record of success in business process re-engineering, change management and the integration of companies. A self-starter
with the ability to manage and motivate people to achieve success in demanding environments. His career encompasses the
successful development and management of all aspects of a business delivering complex solutions to “Blue Chip” Clients.
Significant projects:
Establishment of a 24 hour 7 day a week support service for customers in
the UK and Europe.
Successfully managed the integration of an acquired company into the parent operation within a 3-month period.
Planned and set up an installation services business which achieved £0.5m in the first six months
Planned and managed the re-engineering of a logistics function that resulted in the monthly expenditure on capital
decreasing by over 50%.
Successfully managed the integration of the elements of a UK business with the parent German Company forming a European
services provider.
Implemented a pan-European ERP management system in a UK business within 6 months
Managed the successful implementation of complex business support software solutions (ERP) into a UK service business within
7 months.
Most Senior Position Held: General Manager
Budget £7.5m Staff 250
Consultant LC 0953
Worked at Director level in ‘blue chip’ corporate companies. A finance sector
specialist, a senior, multi-lingual, multi-skilled manager with recent experience of creation and operation of a Web based
business focused in the B2C Personal Finance arena. Other areas of expertise include knowledge of the Financial Information
Industry, in particular credit / risk management and investment research with a strong background in Product Management and
Development, Project Management, Customer Services, Operations and man management. Commercially aware, client focused with
strong negotiation skills and ability to communicate at all levels on an internal and external basis.
A driver and manager of change within multi-national environments, with the ability to think ‘outside the box’ to
challenge traditional processes in an open and constructive manner, as well as a versatile team player with a successful
track record in the delivery of business development and sustained revenues.
Most senior position held: Director
Consultant LC 31163
A skilled general business manager and analyst with a proven track record of
delivering practical, cost-efficient solutions to challenging problems and client requirements. Strong business, analytical,
strategic and technical skills are combined with the ability to communicate and build relationships at all levels.
Experienced and skilled in finance and other disciplines with a history of leading and motivating multidisciplinary teams in
a variety of commercial environments.
Significant achievements:
Developed strategic and long-range financial plans for a $3 billion company. Led the project team, of
planning and evaluation staff, for all phases of the annual long range planning
process: from initiation, through to devising assumptions, and finally submission of plans to the client.
Designed and implemented an improved mechanism, using PC-based modelling tools such as Excel and Access, for consolidating
resource data submitted by Commercial and Engineering Managers, reducing turn-around time from ten days to 4 hours.
Set and reported financial measures based on strategic analysis and benchmarking.
Devised cost reduction targets of $50 million as part of a global cost reduction program.
Collated benchmarking data from all parts of a company in order to present an overall view of company
performance.
Created for a client, different business scenarios and strategic models to
present Senior Management with varying strategic options.
Introduced extensive Web-based services and applications for logistics, internal and external communication, scientific
computing and finance using an integrated approach based on underlying SUN and ORACLE technologies.
Devised and implemented a business-benefit based methodology for project management.
Managed and developed a computing infrastructure supporting over 450 users, including an extensive scientific computing
network consisting of 50 Unix Workstations and a 2.5 Terabyte disk-farm, across 6 sites, including offshore installations,
over a 5-year period.
Migrated computing infrastructure from a mixture of traditional network technologies to a fully integrated Web-enabled and
connected Intra and Internet based network, primarily based on Ethernet, TCP/IP, Windows NT, SUN Unix, ORACLE and Lotus
Notes technologies.
Most Senior Position Held: IS Manager
Budget £6M Staff 40
Consultant LC 1259
Good all round business management skills, latterly focused on the e-commerce
sector of the market. Has run a business and with others founded a business, mature business professional with broad
experience of selling, marketing, general management, relationship management, project management, and buying.
5 years e-commerce experience.
Successful track record in senior roles across hi-tech businesses.
Capable of working in a high-pressure environment. Worked as board director.
Most senior position held: Director
Member of Chartered Institute of Purchasing and Supply
Consultant LC 6352
A manager with extensive experience in sales, marketing and business development.
An ex Director of 11 years with a listed PLC. Over 20 years experience in industry, business creator and developer. Mainly
experienced in ‘high value’ systems supplied and supported within a ‘blue chip’ client base. Experienced in
commercial decision-making, contract negotiation and company governance. Experienced in setting up new business as joint
ventures, in consortia and as ‘Greenfield’ businesses. Particular strengths in the aerospace, industrial and
telecommunications markets. Particular expertise in CTI (Computer Telephony Integration) and Call Centres
Significant achievements:
Creating and implementing a solutions business, a portfolio that included sales, marketing, business consulting and
solutions design and delivery. Achieved a growth to in excess of $5m in 18 months.
Active role in the market flotation of what is now a fully listed plc in the TECHMARK (market cap approx £80m).
Implemented call centres for a number of Times top 250 companies
Most Senior Position Held: Director
Budget £20m Staff 100
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